FAQs

What is your return policy?

We accept product returns within 30 days after purchase. Product should be in original packaging and form.

If product arrives defective, please notify us within 5 business days of product receipt.

What is your refund policy?

We will refund any order that hasn't shipped. If order has shipped, product must be returned within 30 days and in original packaging. Refund will be issued within 5 business days after product arrives to our return center.

How can I find tracking information for my order?

You can expect shipment & tracking emails within 1-2 business days. If you have not received this information or have any shipment-related questions, please send an email to santaslazygnome@gmail.com.  Please include your order number & name.